Frequently Asked Questions
Stoner Palace is a professional platform where you can find high-quality cannabis products. We offer a discreet, reliable, and secure service.
We ensure your data is stored securely, and after a certain period, certain data is also deleted for your and our security. Read more about this in our Privacy Policy. All orders are shipped in discreet packaging, without recognizable logos or names.
Yes, all our products are checked and tested for quality and meet the highest standards.
Absolutely! You can reach us via the contact form on our website or via email: [email protected]
Order
You simply place an order by selecting a product, adding it to your cart, going through the checkout process, and paying with your selected crypto.
We don't have a minimum order quantity, so you can order as small as 1 gram if you'd like. You can also do this to see how we work and what our products are like, as we understand that, unfortunately, there are many scammers out there.
No, with us you can order as much as you want!
Send
Your order will be shipped in 3- to 4-layer discreet packaging with no odor, recognizable logos, or labels.
You will receive an insured shipment with Track and Trace.
- NL: 1 to 2 working days
- BE: 2 to 4 working days
- EN: 2 to 4 working days
- FR: 2 to 4 working days
- Other countries take on average between 3 and 10 working days
This information is estimated and may therefore sometimes deviate.
All our packages are shipped insured and with a tracking code.
Shipping to the Netherlands is €4.50.
Shipping outside the Netherlands depends on the country to which it is shipped, but varies between €9.00 and €20.00.
Shipping costs will be automatically added to your order based on the country you want to ship to.
Yes, as soon as your order has been shipped, you will receive a track & trace code with which you can track your package.
Yes, we ship to: Netherlands, Belgium, Germany, France, Spain, Portugal, Italy, Austria, Bulgaria, Finland, Hungary, Croatia, Luxembourg, Poland, Romania, Slovenia, Slovakia and Czech Republic.
If your country is not listed here, you can always email us about this.
We do our utmost to deliver packages as quickly as possible, but in some cases, unexpected delays may occur. We understand that in such situations, you'd like to know more about the status of your order.
The tracking code provides all available information about your package. Unfortunately, we don't have any additional details and can't provide any further updates. Therefore, we kindly request that you do not contact us regarding this matter.
If your order hasn't arrived after 12 days from the shipping date (note: not the order date), please contact us with your order number. We will resend your order free of charge. Due to the nature of the shipment, we will not contact the postal company for an investigation during this time . We appreciate your understanding and patience in this situation.
Pay
Yes, you can pay with iDEAL, Bancontact, or credit card. You can easily buy your crypto through a crypto exchange with iDEAL, Bancontact, or credit card. For more information and the steps you need to take, click here.
We only accept payments via cryptocurrencies like Bitcoin, Litecoin, and Monero.
Or see the question and answer above if you'd like to pay with iDEAL, Bancontact, or credit card!
You will receive a confirmation email once your payment has been successfully processed.
Please make sure you have entered your email address correctly!
Yes, absolutely, cryptocurrency payments offer complete anonymity. If you want to pay completely anonymously, we recommend using Monero.
