Frequently asked questions
Stoner Palace is a professional platform where you can go for high -quality cannabis products. We offer a discreet, reliable and safe service.
We ensure that your data is stored safely and after a certain time certain data is also deleted for your and our safety, read more about this in our privacy policy. All orders are sent in discreet packaging, without recognizable logos or names.
Yes, all our products are checked and tested for quality and meet the highest standards.
Certainly! You can reach us via the contact form on our website or via our e-mail: [email protected]
Order
You can easily place an order by selecting a product, adding it to your shopping basket and completing the checkout process and paying it with your selected crypto.
We did not have a minimum order so you can order as small as 1 gram if you want. You can also do this to see how we work and how our products are as we understand that there are unfortunately many scammers.
No, you can order as much from us as you want!
Send
Your order will be sent in a 3 to 4 layer discreet packaging without odor, recognizable logos or labels.
You will receive an insured shipping with track and trace.
- NL: 1 to 2 working days
- BE: 2 to 4 working days
- De: 2 to 4 working days
- FR: 2 to 4 working days
- Other countries last on average between 3 to 10 working days
This information is estimated and can therefore sometimes differ.
All our packages are sent with insured shipping and with tracking code.
Sending to the Netherlands is € 4.50.
Send out of the Netherlands hand to which country but this varies between € 9.00 and € 20.00.
The costs of sending will be automatically added to the country where you want to send to your order.
Yes, once your order has been sent, you will receive a track & trace code with which you can follow your package.
Yes, we send to: the Netherlands, Belgium, Germany, France, Portugal, Italy, Austria, Bulgaria, Finland, Hungary, Croatia, Luxembourg, Poland, Romania, Slovakia, Slovakia and Czech Republic.
If your country is not listed, you can always email us about this.
We do our utmost to deliver packages as quickly as possible, but in some cases there may be delay. We understand that in such a situation you would like to know more about the status of your order.
The tracking code gives all available information about your package. Unfortunately we do not have additional details and we cannot give further updates. That is why we kindly request you not to contact us about this.
If your order has not arrived after 12 days from the shipping date (note: not the order date), please contact us with your order number. We will return your order again free Due to the nature of the shipment, we will not contact the postal company for research in the meantime . We appreciate your understanding and patience in this situation.
Pay
Yes it is possible to pay with us via iDeal, Bancontact or credit card. You can easily buy your crypto via a crypto exchange with iDeal, Bancontact or Credit card. For more information and the steps you need to take view here
We only accept payments via cryptocurrencies such as Bitcoin, Litecoin and Monero.
Or view the question and answer above if you want to pay with iDeal, Bancontact or credit card!
You will receive a confirmation email as soon as your payment is successfully processed.
Make sure you have entered your email address correctly!
Yes, for sure, payments via cryptocurrency offer full anonymity. If you want to pay completely anonymously, we recommend paying with Monero.
