Frequently Asked Questions
What is Stoner Palace?
Stoner Palace is a professional platform where you can find high-quality cannabis products. We offer a discreet, reliable, and secure service.
How do you guarantee my privacy?
We ensure your data is stored securely, and after a certain period, certain data is also deleted for your and our security. Read more about this in our Privacy Policy. All orders are shipped in discreet packaging, without recognizable logos or names.
Have your products been tested?
Yes, all our products are checked and tested for quality and meet the highest standards.
Can I contact you if I have any questions?
Absolutely! You can reach us via the contact form on our website or via email: [email protected]
Order
How can I place an order?
You simply place an order by selecting a product, adding it to your shopping cart, going through the checkout process, and paying with your selected payment method.
What is the minimum order value?
We don't have a minimum order quantity, so you can order as small as 1 gram if you'd like. You can also do this to see how we work and what our products are like, as we understand that, unfortunately, there are many scammers out there.
Is there a maximum order value?
No, you can order as much as you want from us!
Send
How will my order be shipped?
Your order will be shipped in 3- to 4-layered, discreet packaging with no odor, recognizable logos, or labels.
What is the delivery time?
You will receive an insured shipment with Track and Trace.
- NL: 1 to 2 working days
- BE: 2 to 4 working days
- EN: 2 to 4 working days
- FR: 2 to 4 working days
Other countries take on average between 3 and 10 working days
What are the shipping costs?
All our packages are shipped insured and with a tracking code.
Shipping to the Netherlands is €4.50.
Shipping outside the Netherlands depends on the country to which it is shipped, but varies between €9.00 and €20.00.
Shipping costs will be automatically added to your order based on the country you want to ship to.
Can I track my order?
Yes, as soon as your order has been shipped, you will receive a track & trace code with which you can track your package.
Do you also ship abroad?
Yes, we ship to: Netherlands, Belgium, Germany, France, Spain, Portugal, Italy, Austria, Bulgaria, Finland, Hungary, Croatia, Luxembourg, Poland, Romania, Slovenia, Slovakia and Czech Republic.
If your country is not listed here, you can always email us about this.
Pay
What payment methods do you accept?
We accept credit card payments and cryptocurrencies such as Bitcoin, Litecoin, and Monero. Please note that due to additional costs, we are required to charge an 8% transaction fee on credit card payments. This does not apply to crypto payments.
Do you also accept iDEAL or Tikkie?
No, unfortunately our payment provider does not allow this, so we can only accept credit or debit cards.
How do I know if my payment was successful?
You'll receive a confirmation email once your payment has been successfully processed. Make sure you've entered your email address correctly!
Can I pay anonymously?
Yes, cryptocurrency payments offer complete anonymity. If you want to pay completely anonymously, we recommend using Monero.